SHIPPING POLICY

Thank you for choosing RAG GEMS NY.

We understand that purchasing fine jewelry and diamonds is a meaningful investment. That's why we are committed to providing a secure, reliable, and professional shipping experience from the moment your order is placed until it safely arrives at your doorstep.

Every jewelry piece is carefully inspected, professionally packaged, and securely prepared before shipment.

 ORDER PROCESSING

Most in-stock items are processed within 3–5 business days.

Custom, personalized, made-to-order, and specially sourced jewelry may require additional processing time, typically 7–10 business days or as communicated during the ordering process.

Please note that  order processing time does not include shipping transit time.

ESTIMATED SHIPPING TIMES

 United States Orders

Most orders within the United States are delivered within 7–10 business days, including processing and shipping time.

International Orders

International shipments typically require 15–20 business days, depending on:

- Destination country
- Customs clearance procedures
- Shipping carrier
- Selected shipping method

Please note that all delivery timeframes are estimates and cannot be guaranteed.

Additional time may be required for customized jewelry, diamond sourcing, manufacturing, customs inspections, or carrier-related delays.

 SHIPPING CHARGES

Shipping charges are calculated during checkout based on:

- Delivery destination
- Order value
- Selected shipping method

Any applicable shipping fees will be displayed before your purchase is completed.

From time to time, complimentary or promotional shipping offers** may be available for eligible orders.

SAFE & SECURE DELIVERY

The security of your purchase is our priority.

Every jewelry piece and diamond undergoes a detailed inspection before shipment and is packaged to ensure maximum protection during transit.

Depending on the order value and destination, shipments may include:

- Insured delivery services
- Signature confirmation
- Additional security verification

These measures help protect your purchase until it reaches you safely.

ORDER TRACKING

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking number to monitor your shipment throughout the delivery process.

Please note that **high-value orders may require a signature upon delivery.**

If a signature is required, please ensure that someone is available to receive the package.

 DELAYED, LOST, OR DAMAGED PACKAGES

If your package appears to be delayed, lost, damaged, or incorrectly delivered, please contact us immediately.

If your order arrives damaged, please:

- Keep all original packaging materials
- Do not discard the shipping box
- Contact us as soon as possible

We will work directly with the shipping carrier to investigate the issue and, when applicable, initiate the appropriate claims process.

 INTERNATIONAL ORDERS & CUSTOMS

International customers are responsible for any charges imposed by their destination country, including:

- Customs duties
- Import taxes
- Brokerage fees
- Additional governmental charges

These fees are determined by local authorities and are outside the control of **RAG GEMS NY.

Customs clearance procedures may also result in additional delivery time.

 IMPORTANT SHIPPING INFORMATION

Before completing your purchase, please carefully verify your:

- Shipping address
- Phone number
- Email address

RAG GEMS NY is not responsible for delays resulting from incorrect or incomplete information provided by the customer.

We are also not responsible for delays caused by circumstances beyond our control, including:

- Severe weather conditions
- Natural disasters
- Customs delays
- Transportation disruptions
- Carrier service interruptions
- Other unforeseen events

 ADDRESS CHANGES

If you need to modify your shipping address after placing an order, please contact us as soon as possible.

Once an order has been shipped, we may be unable to change the delivery address or redirect the shipment.

For security purposes, certain address modifications may require additional verification.

QUESTIONS ABOUT YOUR SHIPMENT?

We're always happy to assist you.

If you have any questions regarding your order, shipping status, delivery timeline, or tracking information, please contact us.

RAG GEMS NY

48W 48th Street, Suite 1008

New York, NY 10036

Email: info@raggemsny.com

Phone / WhatsApp: +1 (646) 360-2300

Thank you for choosing RAG GEMS NY.

We are committed to providing every customer with a safe, transparent, and exceptional delivery experience.