RETURNS & EXCHANGE POLICY

At RAG GEMS NY, we want you to love your jewelry.

We take great pride in the quality, craftsmanship, and attention to detail that goes into every piece we create. If you are not completely satisfied with your purchase, we are here to help and will do our best to make the process simple and straightforward.

RETURNS

Eligible items may be returned within **30 days of delivery**, subject to the conditions outlined below.

To qualify for a return, the following requirements must be met:

The item must be unused and unworn.

The item must be returned in its original condition.

The item must include all original packaging.

The original invoice or order documentation must be included.

Any original diamond or gemstone certification must be returned with the item.

The jewelry must not show signs of wear, alteration, damage, resizing, or modification.

Items that do not meet these requirements may be refused or may be subject to additional conditions.

EXCHANGES

Eligible items may be exchanged within **30 days of delivery**.

Customers may exchange an item for another available item of equal or greater value.

If the replacement item has a higher purchase price, the customer will be responsible for paying the price difference before the exchange is completed.

Custom, personalized, altered, resized, or specially made jewelry may be subject to different exchange conditions.

REFUND PROCESS

Once the returned item is received, RAG GEMS NY will inspect the jewelry to confirm that it meets the return requirements.

After the return has been approved, the refund process will begin.

Approved refunds are generally processed within 5–7 business days.

Refunds will be issued to the original payment method used during the purchase.

The time required for the funds to appear in your account may vary depending on your bank or payment provider.

RETURN SHIPPING

Unless otherwise agreed, customers may be responsible for return shipping costs.

We strongly recommend using a secure, insured, and trackable shipping service when returning diamonds or fine jewelry.

**RAG GEMS NY** is not responsible for items that are lost, stolen, or damaged during the return shipping process before they are received by us.

IMPORTANT NOTES

All returned jewelry must be in its original condition and must not show any signs of wear, damage, alteration, resizing, or modification.

Original diamond and gemstone certifications must be returned with the jewelry whenever applicable.

Custom-made, personalized, specially sourced, altered, or resized items may not be eligible for return or may be subject to different terms.

Please confirm the return eligibility of your order before requesting a custom piece.

RAG GEMS NY reserves the right to reject any return or exchange request if the item does not meet the requirements outlined in this policy.

HOW TO REQUEST A RETURN OR EXCHANGE

Before shipping an item back, please contact RAG GEMS NY to request return or exchange instructions.

Please do not return jewelry without first contacting us and receiving confirmation of the return process.

NEED HELP?

RAG GEMS NY

New York City

Email: info@raggemsny.com

Phone / WhatsApp: +1 646-360-2300

We are committed to making your experience with RAG GEMS NY simple, transparent, and professional.