Help Center

WELCOME TO THE RAG GEMS NY HELP CENTER

Your journey to finding the perfect diamond or jewelry piece should be exciting, enjoyable, and stress-free.

Whether you're searching for a certified lab-grown diamond, designing a custom engagement ring, placing an order, or learning how to care for your jewelry, our team is here to guide you every step of the way.

Browse our frequently asked questions below. If you can't find the information you're looking for, please don't hesitate to contact us. We're always happy to help.

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ORDERS & PURCHASES

How do I place an order?

Simply browse our collection and select the diamond or jewelry piece that matches your preferences.

If you're looking for a custom design, a specific diamond, or a personalized jewelry piece, our team will be happy to assist you throughout the process.

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Can I request a custom piece?

Yes.

We specialize in custom jewelry and can create a unique design based on your preferred:

• Diamond shape

• Carat weight

• Metal type

• Setting style

• Design preferences

• Budget

Our team will work closely with you to create a piece that reflects your vision.

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Can I request a specific diamond?

Absolutely.

If you're looking for a particular diamond size, shape, color, clarity, or certification, we can help you compare and source available options that meet your requirements.

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LAB-GROWN DIAMONDS

Are your lab-grown diamonds real diamonds?

Yes.

Lab-grown diamonds are 100% real diamonds. They have the same chemical composition, physical properties, and crystal structure as natural diamonds.

The only difference is their origin. Lab-grown diamonds are created using advanced technology rather than forming naturally beneath the Earth's surface.

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Are your diamonds certified?

Yes.

All diamonds over 1 carat are certified by recognized gemological laboratories, including IGI.

Certification details are clearly listed in the product information whenever applicable.

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What diamond shapes do you offer?

We offer a wide selection of diamond shapes, including:

• Round

• Oval

• Cushion

• Emerald

• Princess

• Radiant

• Pear

• Marquise

• Asscher

• Heart

• Specialty cuts

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Can I view a diamond before purchasing?

Depending on availability, we can provide additional information, including:

• High-resolution images

• Videos

• Measurements

• Grading reports

• Certification details

Our goal is to help you make an informed and confident purchasing decision.

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JEWELRY

What metals are available?

Our jewelry can be crafted using premium-quality metals, including:

• 10K Gold

• 14K Gold

• 18K Gold

• 925 Sterling Silver

• Platinum 950 (selected designs)

Available colors include:

• White Gold

• Yellow Gold

• Rose Gold

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Can I change the metal or design?

Yes.

Many of our jewelry designs can be customized.

Whether you'd like to change the metal, setting, diamond specifications, or other design elements, our team will gladly discuss the available options.

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Can I order a different ring size?

Yes.

Ring sizing options may vary depending on the design.

If you need assistance determining the correct size or require a specific measurement, please contact us before placing your order.

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SHIPPING

Do you offer shipping?

Yes.

Shipping options vary depending on the product and destination.

Available shipping methods and estimated delivery times will be provided during the ordering process.

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Can I request expedited shipping?

Yes.

Expedited shipping may be available for eligible orders.

If you have a specific deadline, please contact us before placing your order so we can confirm the available shipping options.

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How will my jewelry be packaged?

Every jewelry piece is carefully inspected before shipment.

Your order will be securely packaged to ensure it arrives safely while maintaining the premium presentation that reflects the quality of your purchase.

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RETURNS & EXCHANGES

What is your return policy?

Return eligibility varies depending on the product and order type.

Customized, personalized, altered, or specially sourced items may have different return conditions.

We recommend reviewing the return policy associated with your purchase or contacting our team before placing an order.

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Can custom jewelry be returned?

Because custom jewelry is created according to a customer's specific requirements, custom orders may be subject to different return policies.

Please confirm all terms and conditions before placing a custom order.

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PAYMENTS

What payment methods do you accept?

Available payment methods depend on the checkout platform used for your purchase.

All accepted payment options will be displayed during checkout.

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Is my payment information secure?

Yes.

We use trusted payment processing systems designed to protect your payment information.

For your security, we do not recommend sharing sensitive payment details through unsecured communication channels.

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CONTACT US

Still have questions?

Our experienced team is always available to assist you with:

• Diamonds

• Jewelry

• Custom designs

• Orders

• Ring sizing

• Shipping

• Product recommendations

RAG GEMS NY

New York City

We're committed to providing expert guidance, transparent communication, and exceptional customer service from the moment you begin your search until your jewelry becomes part of your story.